Fairway Solitaire Not Working? Safe Troubleshooting Steps

If Fairway Solitaire will not open, freezes, fails to load Daily Courses, or appears to have lost progress, protect the account before reinstalling or clearing app data. Those high-impact actions can remove local progress when the original profile is not linked to a supported account.

This guide is for BFG Entertainment’s current Fairway Solitaire mobile app, not Fairway Solitaire Blast, an old PC release, Microsoft Solitaire Collection or an unrelated browser game. Use the Fairway Solitaire product guide if the developer or product name is unclear.

Choose the symptom, then follow one branch

First record the device, OS and app versions, exact error, start time, signed-in account and any screenshots. If the app opens, save the AccountID. If it does not open and account linkage is unknown, do not uninstall it.

Protect progress before changing the app

BFG says a profile linked through a Big Fish account, Facebook account, or Apple account on iOS can be restored after changing devices, resetting a device or reinstalling. If the game opens:

1. On the title screen, select Sign In. From inside the game, use the gear menu and Back to Title.
2. Confirm the existing account associated with the progress. Do not create or link a replacement account while trying to recover the old profile.
3. Record the AccountID and take screenshots before any reinstall.

See BFG’s sign-in and progress guide. If the app cannot open and linkage is unknown, preserve the available evidence and contact support instead of clearing storage or uninstalling.

Fairway Solitaire won’t open or keeps crashing

BFG’s crash, freeze and launch checklist recommends connection, app-update, battery, restart, close-app and supported-OS checks. Try each level once, test the same failed action, and record the result.

1. Close and reopen the app. On iPhone, open the app switcher and swipe up on the Fairway preview; Apple documents the current gestures in Close an app on your iPhone. On Android, open recent apps and swipe Fairway away; see Android’s close-app instructions. Exact gestures can differ by model. Success means the same screen now loads; otherwise continue.
2. Restart the device. Charge it first if power is low, turn it off and back on, then reproduce the issue once. If the error changes, save the new wording before continuing.
3. Update Fairway Solitaire. Use the official store account that installed it. Apple’s App Store update guide and Google’s Google Play update guide show the platform steps. Manufacturer menus may differ. Success means the store shows the current version and Fairway opens or reaches the previously failing screen.
4. Consider an OS update separately. This affects the whole device, can take longer and should follow the device maker’s backup, battery and compatibility instructions. Do not treat a major OS upgrade as the same low-cost check as reopening one app. If the current OS is already supported and the app still fails, move to the symptom branch or support.

Connection-dependent screens will not update

Test a stable Wi-Fi connection, move closer to the router, reduce physical or electrical interference, and pause bandwidth-heavy background activity. BFG’s connection guidance recommends those checks. If another known-good network works, the first connection is the likely branch to investigate. If other services work but the same Fairway screen does not, save the timestamp and error for support.

An individual connection failure does not prove a global outage. Without a current official incident notice, this article does not label the service down or recommend advanced router changes solely for the game.

Daily Courses are locked, missing or stale

The Daily icon is visible, but courses do not refresh

If the Daily calendar icon is already visible but current courses do not load, use BFG’s documented reset:

1. Connect to the internet and open Play.
2. Select the Main section.
3. Press and hold the Daily Course calendar icon for at least 15 seconds.
4. Wait for the message Resetting Daily Mode data.
5. Release the icon and check whether the newest Daily Courses appear.

BFG says this fetches new Daily data without removing Daily Mode progress. It is not Android’s Clear storage command, an iPhone app deletion, or a reinstall. If the message never appears or fresh courses still do not load on a stable connection, stop repeating the reset and contact support.

Daily Courses are still locked or have not appeared

The official unlock descriptions conflict. BFG’s Trouble Loading Daily Courses page says to complete the first 10 Main courses; its Daily Courses page says the feature unlocks after course 10; and Earn Stars says after course 9. Those statements may describe the same boundary differently or may reflect version changes, but the sources do not settle that. Follow the lock message in the current app; if it disagrees after the indicated course, ask support rather than assuming one number applies to every version.

Artwork or new levels are incomplete

Use strong Wi-Fi and look for the green arrow at the bottom of the game. BFG’s lost-progress guide says the arrow means content is still downloading. Wait for it to disappear, then close and reopen the app once. If the arrow is gone but the same artwork or levels remain missing, record the screen and escalate.

Progress is gone or a blank profile appears

On strong Wi-Fi, close Fairway completely, reopen it and sign in with the original supported account. Success means the expected profile and course progress return. If login is rejected, an empty profile appears, or the AccountID differs, stop: do not play extensively, overwrite links, clear storage or reinstall. Send the old and new identifying details privately to support.

A paid item is missing

Confirm that the device store and Fairway profile are the ones used for the purchase, then close and reopen on a stable connection. Keep the store receipt. If the correct profile is open and the item still does not appear, use official support; a login cycle is not a guaranteed purchase restoration method.

Reinstall only after the account is recoverable

Reinstallation can replace damaged app files, but it also removes local app data. Only consider it after the lower-impact checks and when all of these are true:

• the existing account linked to the original progress is known;
• the AccountID and useful screenshots are saved where possible;
• the app can be reinstalled from its official store; and
• you know how to sign back in to that same account.

If one condition is missing, contact support first. Clearing app storage, deleting an account or resetting the device is not routine troubleshooting here.

Send support a complete report

Inside the game, use gear → Get Help → Contact Us. If the app will not open, use the web route in BFG’s customer-support article. Copy and complete this template:

Device model:
Operating system and version:
Fairway Solitaire version:
Problem began (date, time, time zone):
Screen or feature affected:
Exact error text:
Network tested:
Signed-in account type (no password):
Steps already tried and result of each:
Expected result:
Actual result:

The AccountID path is Play → gear → Legal → Account Info, according to BFG’s AccountID guide. Attach screenshots or video when useful. Send AccountID, receipts and other account details only through BFG’s private support channel—never in a public forum or public screenshot.

Method and limits: This independent guide was checked on September 21, 2026 against BFG’s public Fairway support pages and current Apple and Google platform instructions. The steps were not reproduced on every device, and no repair result or live outage status is claimed. Menu names and gestures can vary by OS version and manufacturer; use the current platform or device-maker instructions when they differ.